PP 637: Outsource to Uplevel with Nathan Hirsch
Quick Show Notes – Nathan Hirsch:
“Hiring is hard. You make some bad hires and you finally find someone you like and you have that tendency to just load that person up with everything. And they don’t realize how risky that makes your business.” – Nathan Hirsch
Nathan Hirsch became an entrepreneur in college when he opened a bookstore selling college textbooks. After receiving a cease and desist letter from his university due to his overwhelming success, he ventured into unknown territories where he experienced surprising results.
Listen as Nathan and Kim Sutton chat about outsourcing, finding creative solutions as entrepreneurs, the need for systems and processes in our businesses and more!
02:49 Figuring out what to sell
03:45 When are you going to hire your first person?
06:36 Kim’s e-commerce disaster
08:43 The vacation he’ll never repeat
11:58 Kim hires a web designer
14:21 Vetting applicants on FreeeUp
16:02 Kim’s struggles with communication
19:41 Setting the market for VA services
20:56 Followers, doers and experts
23:39 Kim’s struggle with her international team
22:41 The roots of FreeeUp
32:20 A rate you’re happy with
34:19 Kim’s growth in 2019
35:35 The financial side
39:49 How Nathan walks his talk
40:33 Systems and processes
Resources – Nathan Hirsch:
“Hiring is hard. You make some bad hires and you finally find someone you like and you have that tendency to just load that person up with everything. And they don’t realize how risky that makes your business.” ~Nathan Hirsch
“Anxiety kicks in, and what I realized, when I was prepared for that, was that I would go into my bed and cover my head. And that is not the responsible way to go, people. It nearly killed my business. Even a response of, “I got your message. There’s something going on today but I’ll get back to you.” is better than just ignoring.” ~Kim Sutton
“What doesn’t kill you makes you stronger, and I’m still alive.” ~Kim Sutton
“That also goes to show that what you see on the internet is not true, often. Not all the time, but take everything you see with a grain of salt and find your own truth.” ~Kim Sutton
“I realized that I was undercharging and it was so much harder for me to stay focused on the projects that I did not feel like I was getting paid adequately for. But that was my fault. That was not the clients fault. I allowed that.” ~Kim Sutton
“Don’t give up on hiring.” ~Nathan Hirsch
About Nathan Hirsch:
Nathan Hirsch is the Founder of http://Outsourceschool.com, an Outsourcing and hiring expert and Founder of FreeeUp.